Call me shallow if you wish (I would to be honest), I get an unreasonable amount of joy from my dishwasher. It has consistently been there for parties, family get-togethers and everyday meals. Quietly and uncomplainingly, it washes, rinses and dries like the “high end” machine it was promised to be. It has a large capacity, practical layout and (for some reason) a snazzy blue interior light. I didn’t buy this model on a whim; I did my research. This was highly recommended by the leading consumer review organization and it hasn’t disappointed.
Besides me there are at least 60,999 Canadians and 459,000 Americans that can relate to what I’m about to tell you: My dishwasher’s been recalled…
No big deal. I mean sure, it can overheat and burn down the house, but this has not happened in Canada (yet). Also it can easily be fixed. According to Consumer Reports, I just need a new power cord–a “simple” repair that “should take less than an hour.”
Next Step: call the Safety Recall Hotline (Get it? Hotline!).
When you call the hotline you are given a choice of the affected brands—Bosch, Gaggeneau, Thermador, etc. and told to push the corresponding button on the phone.
My dishwasher is a Kenmore Elite. (It wasn’t purchased because of its name—I may be shallow but I’m not pretentious.) I bought it at Sears. Sears Canada has recently declared bankruptcy.
But I digress.
I pushed the number as instructed and got Tom. Now I’m not sure how Tom lucked into taking the Kenmore calls, but I’m hoping he makes a little bit extra because of it. Tom and I established that my machine is on the recall list. He then went into small talk mode and asked he how my day was going. Tom’s a pleasant guy. I told him it was going fine aside from the fact that I had a dishwasher of death, and that I was considering taking a Valium. (The Valium comment was neither appropriate nor true.) Tom told me he’d never heard that one before. Paused. Then said, “Please don’t take a Valium.” It seems that Tom’s also a caring guy who may someday have a future in counseling.
Tom told me he was putting me on hold connect me with Melissa, but that he would be talking to me again. (That Valium comment must’ve really shaken him up.)
Super soothing, Zen waterfall music then began playing for about five minutes. I assume it was a special mix for stressed-out, Valium-threatening, Kenmore owners.
In the time it takes to slow the heart rate and bliss out on cleansing breaths, Tom was back and ready to connect me with Melissa. She reviewed my information and ordered me to STOP USING THE DISHWASHER IMMEDIATELY. She then said she was connecting me with Chuck for further instructions. (In retrospect, Tom had likely advised her to keep the call as short as possible.)
After another calming musical interlude (there may have been the addition of wind chimes), Chuck was on the line. Chuck’s role was to refer me to the nearest repair facility. He needed my Postal Code and told me he was being directed to “something called Lethbridge.”
“I live in something called Lethbridge,” I told him. Chuck explained that his database wasn’t the greatest and he sometimes gets recommendations that are nowhere near where the (unfortunate) dishwasher owner resides.
In my case, the shop was just down the street and I was confident that I would have a working dishwasher in no time.
When I left for work on Monday morning I made sure the kitchen was sparkling clean so the repairman would think I was a good person who always has my act together. I called the repair place as soon as it opened and slowly started to realize that I was a naïve and deluded woman. “The shop hasn’t gotten the replacement parts,” the receptionist explained as if talking to a five year old about why she couldn’t go trick or treating every night. “It could be months before we get them.”
“Bbu but,” I stammered, “I was told to stop using the dishwasher.”
“You absolutely CANNOT use it,” she said, explaining that using it would void my house insurance in the event of a fire.
Sometimes when I washing dishes in the sink, I open up the dishwasher and admire its beautiful blue glow. Maybe that’s what the light is for!
Things could be a lot worse though. When I was researching (and I use the term loosely) this post, I found an article on the Digital Trends website that said:
While they don’t happen all the time, recalls are not uncommon when items are mass produced. Last year, Samsung had to recall washing machines due to an issue with exploding.